Pre-booking

• How does number plate recognition work?
  You provide your number plate during the reservation process, and it is recorded in our system. When you arrive at the Q-Park parking facility, the system instantly recognizes your number plate and the barrier will open for you at the entrance and exit. You don't have to do anything.
• Can I arrive earlier than the reserved time?
  Unfortunately, it is not possible to arrive earlier.
• Can I enter and exit the parking facility more than once?
  If you have a reservation, you can enter and exit as many times as you like within the period you have reserved.
• Do I have an allocated spot in the parking garage?

  A spot will be kept free for you if you have made a reservation. However, this isn't an allocated space, so you can park wherever you wish.

• Can i cancel my pre-booking?
  You can cancel your pre-booking free of charge up to 1 hour before the start of your reservation. At the bottom of your confirmation email you will find a cancelation link which you can use to cancel your pre-booking.
• Can i change my number plate?
  You can easily change your number plate up to one hour before arrival, via the confirmation you received. Click on the ‘change my registration number’ button and enter the new registration.